30-day hassle free returns 

If you ordered the wrong part, simply not liking what you see etc., our return window is 30 days within purchase. please make sure returning merchandise is in its original condition and packaging, unused and undamaged. Send us tracking number of returning products or keep it for your own records. Once returning merchandise are received and inspected, refunds will be issued via original payment method.

We do not provide pre-paid shipping labels.

1 Year Manufacturer Warranty

All of our products come with 1 Year warranty against manufacturer's defects.

To file your 1st warranty claim, please email us a picture or video, and description clearing showing the claimed manufacture’s defect, along with the corresponding order number. Once confirmed and authorized, a replacement part will be mailed out to the original order shipping address.

To file 2nd warranty claim, please email us a picture or video, and description clearly showing the claimed manufacture’s defect, along with the corresponding order number. Once authorized, please send back the product in claim to below return address. Claim department will be in contact after receiving and inspected the returned defective product about the warranty status.

Return Address:

Voltage Automotive

9373 Activity Rd. Ste. H

San Diego, CA 92126

Customer Service Policy

We at Voltage Automotive are determined to have the highest impact on our customers’ driving safety. We aim to do this by being the best at increasing our customers’ satisfaction through our expertise in automotive lighting. As always, we will work with you to achieve these results through a collaborative approach.
Our Customer Service team is available to answer any questions you may have. During a normal business week, our Customer Service Center is available 8:00 a.m. – 5:00 p.m. Pacific Standard Time, Monday through Friday, by calling 1-858-860-5199. In addition, all of our customer support representatives have voicemail, and may also be reached by e-mail and contact form.

There may be exceptions to this schedule during federal holidays.

In the event you cannot reach our Customer Service Center, or it is outside standard business hours, please contact us through email or leave us a voicemail and we will get back to you within 24 hours.

For the purpose of better assisting our customers, customer service representatives could provide professional information related to automotive lighting upon customer's request, for reference only. For proper installation instructions, please contact your local automotive installation service provider. 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Voltage Automotive, LLC collects and uses Users personal information for the following purposes:

• To process transactions
  We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
  
  The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Voltage Automotive, LLC has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Voltage Automotive, LLC

www.voltageauto.com

8588605199

info@voltageauto.com